If you cannot get the app to work on your phone, or the mobile app is not loading, please try these trouble-shooting steps:
1 - Go to your app store
2 - Install any updates for ProsperWorks
3 - Install any updates for your phone
4 - Turn your phone off and back on:
- Android: https://support.google.com/googleplay/answer/6330388?hl=en
- iOS: https://support.apple.com/en-us/HT201559
5 - Log out of your Google account on your phone:
6 - Log in to your Google account as your registered ProsperWorks email
7 - Try logging in again into ProsperWorks to see if it works
8- If that doesn't work, please try deleting and reinstalling the app
9 - If the above steps did not work, please answer these questions and include your response in a request to support here:
a. What type and model phone do you have?
b. What operating system are you on?
- For Apple phones, go to Settings -> General -> About -> Version to see what version you are on
- For Android phones, go to Settings -> click "About Phone" or "About Device" --> click "Android Version" to see what version you are on