Please import Leads and Companies first, followed by People, and then Opportunities.
- We only support importing with an Excel or CSV file. We do not support special characters.
- If you have team and visibility permissions on, only administrators can import files
- ProTip: Do a test import with 5 records first
- If you are exporting from another service, please follow these steps instead: click here
Step by step instructions:1 - Click on the Menu icon located at the top left corner.
2 - Select System Settings
3 - Navigate to Import Data under Data Management.
4 - Select the data type you want to import. If you are importing from another CRM, please follow the instructions here. Otherwise, continue.
Our native/hardcoded fields for Leads:
First name, middle name, last name, prefix, suffix, company, owner, title, work email, personal email, other email, value, source, status, street, city, state, postal code, country, description, work website, personal website, other website, work phone, mobile phone, home phone, other phone, tag, linkedin, twitter, google+, facebook, youtube, quora, foursquare, gravity, other
Our native/hardcoded fields for Companies:
Name, owner, email domain, street, city, state, postal code, country, description, contact type, work website, personal website, other website, work phone, mobile phone, home phone, other phone, tag, linkedin, twitter, google+, facebook, youtube, quora, foursquare, gravity, other
First name, middle name, last name, prefix, suffix, company, owner, title, work email, personal email, other email, contact type, street, city, state, postal code, country, description, work website, personal website, other website, work phone, mobile phone, home phone, other phone, tag, linkedin, twitter, google+, facebook, youtube, quora, foursquare, gravity, other
Name, pipeline, company, close date, status, primary contact, owner, stage, source, value, priority, win percentage, description, tag
|Field||Type||Filterable?||Character limit||Searchable?||Do not import these characters|
|First Name||Text Field/String||No||250||Yes|
|Middle Name||Text Field/String||No||250||Yes|
|Last Name||Text Field/String||No||250||Yes|
|All address fields||Text Field/String||Yes||255||Yes|
|Company name||Text Field/String||Yes||255||Yes|
|Email addresses||Text Field/String||No||255||Yes|
|Phone numbers||Text Field/String||No||30||Yes|
|Social urls||Text Field/String||No||255||No|
|Tags||Text Field/String||Yes||50||Yes||/ and %|
|Website url||Text Field/String||No||255||No|
|Email domain||Text Field/String||No||255||Yes|
|Task name||Text Field/String||Yes||255||Yes|
Do you have custom fields?
Below are our limits for custom fields. Our biggest problem is when people create custom fields for the ones we already have above. Please do not create any fields that are above.
More details here on how to use custom fields.
|Type||Filterable?||Character limit||Searchable?||How to identify in spreadsheet during import of data|
|Dropdown *||Yes||255 for each field||Yes|
|Date||Yes||No||Must be entered during import as MM/DD/YYYY|
|Checkbox||Yes||No||This is a boolean value. Put in one column and select true or false, OR you can put 1 for true, or 0 for false|
|Multi-Select Dropdown *||Yes||No||Put in one column and separate with semicolons|
|Tags||Yes||Yes||Put tags individually in separate columns that are all titled "Tag" and they will be created on import|
Want to distinguish between types of emails? You can only do this for People imports. Leads will only take one email address. Put your extra lead emails in custom fields, or the details section and make sure to put them in the hardcoded email areas once you convert them to a person.
Need a list of what countries we import?
Please check this guide here
6 - If you do not have a file to import, or prefer to copy/paste data into our templates, click on the pre-formatted CSV/Excel template to download our data import template. Otherwise, skip to step 9.
7 - Open the template you just downloaded, copy and paste your data into the file and save.
8 - Go back to the Import page.
10 - You will then be given the option to match your data with the ProsperWorks hard-coded fields or your custom fields, if you have already made them. For basic things, like name, address, etc. scroll down through the options to see if it exists before creating a custom field.
12 - ProsperWorks will let you know of any errors so you can fix them on-the-fly by clicking Fix
13 - Fix any errors by clicking on the -> arrow in the middle to edit and select Save
14 - Select Continue Import.
15 - Under the import summary, you can rename the import. Click Submit Import to start the import.
16 - You will be taken back to the Import data page where you can see the status of your import (ie. you will see the label “initializing” and once the import starts a progress bar.) When your import is complete you will have the option to see the Summary of the records created.
17. Made a mistake? Go back to System Settings --> Import Data and click Revert Import, which will delete the import records from ProsperWorks. Wait up to 10 minutes before re-importing data.
18. Still confused about what a CRM is, or how to use our system? Join our webinars and Q&A sessions here (will ask to log in).
Other Things to Note:
If you have Team Permissions set, they can affect how duplicates are handled. If the user who is importing is part of a team who's permissions limit their access to some data in the system, then the import may create duplicates because records not visible to that user will not be searched when looking for duplicates. As a best practice, these imports should be performed by a user who has unlimited access to the data in the system.
Text fields can not be longer than 255 characters. If you import data that is more than 255 characters into a text fields then the record will not be imported.
If you have more questions about using ProsperWorks, check out our helpful Resource Section!
For further help or comments, head over to our Community Section!